Refund policy
MERRICK Return & Refund Policy
Last updated: September 2026
At MERRICK, we are committed to providing premium products and a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- Proof of purchase is required.
To begin a return request, please contact our customer support team at:
Email: rosaalberto166@gmail.com
Please include your order number and a brief description of the issue.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping service when returning your order.
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will review your request and provide the appropriate solution.
Exchanges
At this time, we do not offer direct exchanges. If you need a different size or item, please return your original order and place a new order.
Contact Information
MERRICK
Email: rosaalberto166@gmail.com
Phone: +1 (718) 555-0143
Address:
491 Gerard Ave, 11C
Bronx, NY 10451
United States